How a public adjuster can help you avoid common insurance claim mistakes
No one wants to make an insurance claim. It can be a confusing process weighted with anxiety. When the claim is related to a large property loss such as a fire, water damage, or ice storm, the stakes are exponentially higher. Mistakes can be costly.
That’s where the value of an experienced, licensed public adjuster comes in. We work for you, not the insurance company. Our fee comes from your settlement, which is typically much higher than it would be if you filed and documented the claim alone.
We’ve created a list of common mistakes we’ve witnessed people make over the years when they file an insurance claim – and how a public adjuster can help you avoid these pitfalls and ensure you get the insurance settlement you deserve.
Mistake #1: Not understanding what a policy covers
Many people have a general idea of their insurance coverage. But when it comes to details and jargon? Unfortunately, no. Most property owners are simply in the dark. It’s not their fault; policy documents are stuffed with difficult-to-understand details and insider terms.
Complex things aren’t necessarily bad. But when you are going up against an insurance company determined to pay out the least amount possible, you need to read and understand your entire insurance policy.
How a public adjuster can help: We live and breathe insurance! We know the ins and outs of insurance policies, industry jargon, and what policy holders are entitled to. We can help you understand your coverage, so you don’t get denials based on policy exclusions – and ensure you are reimbursed in full for the coverage you’ve paid for.
Mistake #2: Messy documentation and underestimating the valuation
It’s crucial to properly document damage with photos and videos before filing an insurance claim. Making an inventory of damaged items (with their estimated values) is a time-consuming process most people don’t have the patience for…but it’s important!
Stay organized by uploading photos, videos, invoices, receipts, and estimates to cloud-based storage. Seek out the help of a public adjuster to help determine the true extent of your loss. Undervaluing your property can lead to a settlement that is less than fair.
How a public adjuster can help: We use the professional tool Xactimate in the valuation process. We figure out the repair and/or replacement cost, and account for depreciation.
Mistake #3: Tossing damaged items and fixing things too soon
We know it’s tempting to clean up and try to get back to normal again, but it’s wise to wait on the insurance company adjuster’s inspection. Retain damaged items so you can prove the full extent of the damage.
It’s the same with repairs: hit pause. Part of the claims process is an evaluation of the damage. You may need to put a temporary repair in place to prevent additional loss. In this case, make sure to communicate with the insurance company so they stay in the loop.
How a public adjuster can help: We can hire board-up companies to secure your property and begin the process of salvaging items of importance if possible. We’ll work with your insurance company and begin properly and completely documenting the loss.
Mistake #4: Losing receipts for expenses
If you can’t live in your home after a loss, your policy may pay for additional living expenses (ALE). These expenses include hotel stays, rent, meals, and costs such as gas (if you have a longer commute from your temporary housing), pet boarding, and more. This is the time to keep a very thorough paper trail.
How a public adjuster can help: It’s common for homeowners to lose track of receipts during what is a very stressful period of relocation and dealing with the insurance company. If you hire a public adjuster, we make sure every penny is accounted for, so your insurance settlement accurately reflects the money you spent.
Related: How a Public Adjuster can help get reimbursement for insurance claim expenses
Mistake #5: Communication failures
We often see communication mistakes when homeowners are frustrated, confused, and not sure what to do next. They let mail pile up, or don’t return requested documentation to the insurance company.
Top-notch communication with your insurance agency is paramount. From reporting the claim to documenting damages with photo and video, making a record of every single item that was damaged, to promptly following up on emails, letters, and voicemails, staying organized will be one of your highest priorities.
How a public adjuster can help: Life is busy. When you hire a public adjuster, we take care of the time-consuming business of details, documentation, and negotiation for a higher payout. Our customers appreciate being able to focus on their children, other caregiving commitments, jobs, and pets.
Mistake #6: Negotiating like an amateur
If you have ever tried to negotiate with an insurance company yourself, you know the first settlement offer can be a disappointment. But many homeowners go ahead and take it because they are exhausted and just want to move forward. (Sometimes, the first response is a denial. If that happens to you, please give Grenier a call at 774-239-6822.)
We want to help you cover all your repair costs and ALEs, plus receive a fair settlement that allows for rebuilding and recovery.
How a public adjuster can help: We are experts at negotiation. Typically, we help property owners receive far more generous payouts than if they did it themselves. Wel make sure every detail is accounted so your claim is maximized.
At Grenier Public Adjusters, we work for you. Most property owners have very little personal knowledge in negotiating claims. We’re here to help you get the highest settlement offer from your insurance company. Please contact us at 774-239-6822or fill out our contact form.